Terms & Conditions

General

By using the Casino’s services, you accept full responsibility for ensuring that online gambling is legal in your jurisdiction before participating.

Changes to the Terms & Conditions

Casino Spin Shark may update these Terms & Conditions at any time. Players will be notified of any changes before they take effect. We strongly recommend checking this page regularly to stay up to date.

Eligibility to Play

The Casino is only available to players in jurisdictions where online gambling is legally permitted. It is your responsibility to confirm that gambling is lawful in your location prior to registering or placing bets.

Players must be at least 18 years old, or have reached the legal gambling age in their country — whichever is higher. The Casino may verify your age at any time and may suspend or restrict access if this requirement is not satisfied.

Game Availability

Some games may be unavailable in certain regions due to game provider restrictions. Attempting to bypass these restrictions using VPNs or similar tools is a violation of these Terms, and any winnings gained this way will be forfeited.

A full list of restricted countries for games such as NetEnt, Street Fighter, and others is available. Players from certain countries are also ineligible to win jackpots in select NetEnt games. Players from Canada are not permitted to play games offered by the NYX gaming platform.

Accepted Currencies

The Casino accepts the following currencies for deposits and withdrawals:
GBP, EUR, USD, CAD, AUD, BTC, XRP, USDT, DOGE, LTC, TRX

Taxes and Fees

You are solely responsible for any taxes, fees, or financial obligations related to your winnings, as required by the laws of your country.

Game Rules

Before playing, make sure you understand the rules of each game. It is also advisable to review the theoretical return-to-player (RTP) percentage for any game you intend to play.

Disclaimer of Liabilities

By accepting these Terms, you acknowledge that gambling carries financial risk and may result in monetary loss. The Casino bears no responsibility for any financial losses incurred through use of the Website.

The Casino is not liable for technical failures, including hardware or software issues, internet disruptions, or other problems that may affect access to the Website or gameplay.

If a bet is accepted or a payment is processed in error, the Casino reserves the right to void the affected wager or re-settle it under the correct terms that should have applied.

If your account is incorrectly credited — due to a technical glitch, incorrect paytable, or human error — those funds remain the property of the Casino and may be reclaimed. If such funds are withdrawn before the error is detected, the amount will be treated as a debt owed to the Casino. You must notify the Casino immediately upon discovering any such error.

The official Terms & Conditions published on spinshark.com represent the binding agreement between you and the Casino. Guidance provided by our support team is for assistance purposes only and does not alter or replace the official Terms.

In any conflict between information provided by customer support and the Terms published on spinshark.com, the Terms & Conditions shall take precedence.

Where discrepancies exist between different language versions of these Terms, the English version will prevail.

Player Account Use

Each player is permitted to hold only one account. Opening multiple accounts will result in the suspension or closure of all associated accounts. You must not share account access with any third party, including minors.

Any winnings or bonuses obtained through duplicate accounts will be reclaimed by the Casino. The Website is for personal use only — commercial use is strictly prohibited.

Anti-Fraud Policy

The Casino enforces a strict anti-fraud policy and employs various tools to detect and prevent fraudulent activity. If a player is suspected of any of the following, the Casino reserves the right to close their account and suspend all pending payments:

• Colluding with other players
• Using strategies designed to gain unfair advantages
• Committing fraud against other online casinos or payment providers
• Depositing funds from illegal sources
• Initiating chargebacks or payment disputes
• Creating two or more accounts
• Any other form of cheating
• Declaring bankruptcy in their country of residence

These decisions are made at the sole discretion of the Casino. Players will not be informed of the reasons for such actions. The Casino also reserves the right to report fraudulent activity to the relevant regulatory authorities.

The Casino has a zero-tolerance policy toward advantage play. Bonuses and associated winnings may be voided if any of the following are identified:

• Use of stolen payment cards
• Chargebacks
• Creating multiple accounts to exploit promotions
• Providing false registration details
• Submitting forged documents
• Any actions that may cause harm to the Casino
• Low-risk roulette strategies involving bets covering 25 or more of the 37 numbers on the table (e.g., simultaneously betting on red/black or odd/even)

The Casino reserves the right to close a player’s account and refund the remaining balance — minus applicable withdrawal fees — at its absolute discretion and without prior notice.

To verify a player’s identity, the Casino may request documents (such as ID, payment details, or utility bills) in Latin or Cyrillic script. If such documents cannot be provided, a video verification may be required instead.

The Casino reserves the right to withhold payments if there is any suspicion or evidence of system manipulation. Criminal proceedings may be initiated against users found to be manipulating or attempting to manipulate the casino system. The Casino also reserves the right to modify or remove any games or events offered on the Website.

All deposits must be wagered at least 3 times before a withdrawal linked to that deposit can be processed. If multiple deposits have been made without any gaming activity, the total combined amount must be wagered before a withdrawal is permitted. Failure to meet this requirement may result in the Casino charging a processing fee at its sole discretion.

Depositing

The Website supports a range of payment methods, including VISA and MasterCard credit and debit cards, as well as various alternative options. For information on payment methods available in your country, please contact our Support team at [email protected].

Minimum deposit amounts:

Maximum deposit amounts vary depending on the payment method used.

The Casino does not accept third-party payments. All deposits must be made using a payment method registered in your own name. If a security check reveals a violation of this rule, any winnings will be confiscated and the original deposit returned to the rightful account owner. The Casino accepts no liability for funds lost as a result of third-party deposits.

Please note that due to the nature of cryptocurrencies, deposit limits cannot be applied to transactions made via the CoinsPaid payment system. If you wish to set deposit limits for responsible gambling purposes, please use an alternative payment method.

Withdrawal Policy

Minimum withdrawal amounts:

Maximum withdrawal amounts depend on the payment method selected. If the requested amount exceeds the limit of a given payment system, the funds will be paid out in instalments.

The Casino reserves the right to verify your identity before processing any withdrawal and may place a hold on payments during this process. If false personal information is provided, the withdrawal may be declined and the account terminated. You will be notified of such action by email at [email protected].

Please be aware that even in supported countries, the Casino cannot guarantee successful credit card payment processing in all cases, as issuing banks may block or decline such transactions at their own discretion.

The Website’s internal operating currency is the Euro. If you transact in another currency, the amount charged to your card may be slightly higher than displayed at the time of the transaction, due to currency conversion by your bank or the Casino’s payment processor.

All bank transfer payouts are processed within 5–7 banking days. Please note that bank transfers are not available for USD withdrawals.

Withdrawals via bank transfer may, in exceptional circumstances, be subject to additional charges from intermediary banks. These charges are beyond the Casino’s control and are capped at the equivalent of EUR 16.

Withdrawal limits:

• Daily: 4,000 GBP / EUR / USD / CAD / AUD
• Weekly: 8,000 GBP / EUR / USD / CAD / AUD
• Monthly: 30,000 GBP / EUR / USD / CAD / AUD

If your winnings exceed 30,000 GBP/EUR/USD/CAD/AUD, the Casino reserves the right to pay out the amount in monthly instalments of up to 30,000 until the full sum has been paid.

Daily profit cap (excluding progressive jackpot wins):

• VIP users: 50,000 GBP / EUR / USD (or equivalent)
• Non-VIP users and those on a VIP trial: 25,000 GBP / EUR / USD (or equivalent)

If your profits exceed the applicable cap within a 24-hour period (00:00–23:59 UTC), any additional bets placed during that period will be void and the staked amounts returned. If a single bet takes your profits over the limit, you will be paid up to the applicable cap, and any excess may be voided at the Casino’s discretion.

Please note that the Casino is not a financial institution. Your account will not accrue interest, and no currency conversion or exchange services will be provided.

Refund Requests: Refund requests must be submitted within 24 hours of the transaction, or within 30 days if the account was accessed by an unauthorised third party.

Refund Processing: Credit card refunds will be processed up to the total amount deposited. Any amount exceeding the deposit will be refunded via alternative methods. Bonuses and winnings will be deducted from your balance before a refund is issued. High-risk credit card transactions may be refunded and reported to the relevant authorities. Any costs incurred during the refund process are the responsibility of the user.

Dormant Accounts

An account is considered dormant after 12 consecutive months of inactivity (no login). A monthly maintenance fee of £10 (or the equivalent in your currency) will be applied to any dormant account with a positive balance. This fee will continue to be charged until the balance reaches zero or the account is reactivated.

Dispute Resolution and Complaints

If you encounter any issues relating to payments, bonuses, or responsible gaming limits, please contact our Support team at [email protected].

All complaints will be reviewed and escalated where necessary. If a resolution cannot be reached, you may contact independent authorities, gaming regulators, or the licensing bodies listed on the Website for further assistance.

In the event of a discrepancy between on-screen results and the game server logs, the game server logs will be considered the definitive record.

Other Provisions

The Casino reserves the right to modify or discontinue any games, events, or promotional offers at any time without prior notice.

These Terms & Conditions form a legally binding agreement between the Casino and its players. It is your responsibility to read and comply with all rules set out herein. In any conflict between these Terms and advice provided by customer support, the Terms & Conditions shall take precedence.